Member FAQ

Frequently Asked Questions

Visitors look upward
Photo: Orange Photography

This is an exciting time of unprecedented growth and new experiences for the museum, and as a member you are an essential part of our community. Below are a few frequently asked questions about our exhibitions and programs during our expansion.

About Your Membership as SFMOMA Undergoes Expansion

 

Additional Questions About Your Membership

 

About Your Membership as SFMOMA Undergoes Expansion

Now that SFMOMA has begun its expansion project, how will this impact my membership?

To complete the expansion that is part of the museum's transformation, we have moved our exhibitions and programs completely off site for a period of time. Our building has been temporarily closed to the public since June 2, 2013, and will reopen in early 2016. However, we are still presenting great art. We have developed dynamic exhibitions and programs that are currently unfolding throughout the region in collaboration with a distinguished list of community partners. SFMOMA members are the heart of the museum, and we are committed to making your membership experience rewarding and inspiring. Throughout the period of construction, your membership will continue to deliver great value.

 

What kinds of exhibitions and programs is the museum offering while SFMOMA is on the go?

SFMOMA is presenting collaborative and traveling museum exhibitions, site-specific installations, neighborhood festivals across the city, and new education initiatives. We are using this period to experiment with new ideas, continue engaging in dialogue with a range of cultural partners, and create fresh ways to experience the museum's collection. Here are just a few highlights of our exciting programming; visit sfmoma.org/onthego for more details about upcoming exhibitions and events.

 

What benefits is the museum offering to members while SFMOMA is on the go?

Your SFMOMA membership gives you access to collaborative exhibitions at our partner museums, site-specific installations, and other programs listed above. During the run of each exhibition, you can enjoy a rich array of members-only benefits. You also receive free, advance access and exclusive viewing times for a range of exciting programs.

 

Should I renew my membership?

Yes! Your membership benefits continue to give you access to a fantastic array of exhibitions and public programs, as well as offer unprecedented new opportunities and access through the entire construction period as we transform ourselves for the future. Your ongoing support as an SFMOMA member will enable us to continue our mission of promoting art in our community.

 

How can I stay up-to-date on SFMOMA's expansion?

You can stay up-to-date on our latest expansion news, member events, and more by signing up for the SFMOMA Monthly email newsletter. Also be sure to visit the expansion pages to learn more. Have questions? Call us at 415.357.4135.

 

Additional Questions About Your Membership

How do I join or renew my membership?

There are two ways to join or renew your membership:

Please allow up to six weeks for your membership cards to be processed and delivered.

 

What are the benefits of membership?

Basic membership benefits include unlimited free admission for you and a guest; invitations to exclusive member events; free subscription to our exhibition and program guide; free admission to selected film screenings and lectures; and 10 percent off at the MuseumStore. Additional benefits are available at higher membership levels.

 

Can I bring a guest?

Members at all levels may bring one guest to the museum free of charge on each visit during regular hours. Membership at the Dual level and higher extends complimentary admission to up to four people. To receive complimentary admission, guests must be accompanied by a current member, unless that guest has a Member Guest pass.

 

How many guests can I bring to member events?

Please check your invitation for guest privilege details.

 

How can I keep up with museum exhibitions, programs, and events?

The quarterly Member Magazine covers everything you need to know about what's going on at the museum, and it's available in paper or digital form every season. For more up-to-the-moment news and event information, sign up for our email newsletter, SFMOMA Monthly, or access our online calendar of events.

 

Can I give a membership gift through my charitable trust, foundation, or donor-advised fund?

Yes, but giving through a charitable trust, foundation, or donor-advised fund carries certain restrictions. Please contact the Membership Department at membership@sfmoma.org or 415.357.4135 for more information.

 

What is reciprocal membership?

Members at the Supporter level and higher enjoy reciprocal benefits at selected museums in North America — including free admission for you and a friend. Please note that reciprocal privileges may be restricted for specially ticketed exhibitions. Members also gain exclusive viewing access at Pier 24 Photography and the Fisher Collection at Gap Headquarters.

For details, please see the Reciprocal Membership page.

 

How do I use my guest passes?

Each member guest pass may be used for a one-time free admission during regular museum hours, whether or not the member is present. Guest passes do not have an expiration date. Member guest passes can be used for complimentary admission to specially ticketed exhibitions. However, they cannot be used for admission to members-only previews and do not entitle the user to a MuseumStore discount or other membership privileges.

 

Can family members or friends use my membership card?

Membership cards are not transferable; only the cardholder is entitled to use the card. The cardholder must be present in order for guests to receive free admission.

 

What should I do if I lose my membership card?

Email the Membership Department at membership@sfmoma.org or call 415.357.4135 to request a replacement card. Replacement cards may take up to six weeks to be received by mail. A temporary membership card can be issued and sent to you in the interim upon request.

 

What is the easiest way to update my contact information or check my membership status?

Now it's easier than ever to manage your SFMOMA membership. By creating an online account, you can check your membership level and expiration date and update your contact information with the museum.

For two-card memberships, both members can create an online account and sign up for SFMOMA Monthly at their own email address. Please note that membership mailings will be sent to only one postal address. Any address updates made by either member will change the mailing address on the membership.

 

Why should I create an SFMOMA online account?

Creating an online account allows you to sign up for SFMOMA e.communications, check your membership level and expiration date, update your contact information, and enjoy fast and easy processing of your membership transactions. Managing your membership online also helps the museum save paper and resources. If you wish to delete your SFMOMA online account, please email myaccount@sfmoma.org.

 

How do I sign up for the SFMOMA Monthly newsletter?

Please visit the Sign Up for SFMOMA Monthly page and enter your name and email address to receive the latest news from SFMOMA.