Member FAQ

Frequently Asked Questions

Visitors look upward
Photo: Orange Photography

This is an exciting time of unprecedented growth for the museum, and as a member you are an essential part of our community. Below are a few frequently asked questions about our exhibitions and programs as we begin our transformation.

About Your Membership as SFMOMA Prepares for Expansion

 

Additional Questions About Your Membership

 

About Your Membership as SFMOMA Prepares for Expansion

When SFMOMA begins construction in 2013 for its expansion project, how will this impact my membership?

To complete the construction that is part of the museum's transformation, it will be necessary to move our exhibitions and programs completely off site for a period of time. After June 2, 2013, our building will be temporarily closed to the public until it reopens in early 2016. However, nothing will stop us from presenting great art. We are developing dynamic exhibitions and programs to unfold throughout the region in collaboration with a distinguished list of community partners. SFMOMA members are the heart of the museum, and we are committed to making your membership experience rewarding and inspiring. Throughout the period of construction, your membership will continue to deliver great value.

 

What kinds of exhibitions and programs will the museum offer while SFMOMA is on the go?

SFMOMA will present collaborative and traveling museum exhibitions, site-specific installations, neighborhood festivals across the city, and new education initiatives. We'll be using this period to experiment with new ideas, continue engaging in dialogue with a range of cultural partners, and create fresh ways to experience the museum's collection. Here are just a few highlights of what’s to come; visit sfmoma.org/onthego for more details about upcoming exhibitions and events.

 

What benefits will the museum offer to members while SFMOMA is on the go?

Your SFMOMA membership will give you access to collaborative exhibitions at our partner museums, site-specific installations, and other programs listed above. During the run of each exhibition, you will enjoy a rich array of members-only benefits. You will also receive free or reduced admission, advance access, and exclusive viewing times for a range of exciting programs. We are in the final stages of confirming our cultural partnerships and will be announcing the full list of partner museums and details about new opportunities and access.

 

Should I renew my membership?

Yes! Your membership benefits will continue to give you access to a fantastic array of exhibitions and public programs between now and June 2013, as well as offer unprecedented new opportunities and access through the entire construction period as we transform ourselves for the future. Your ongoing support as an SFMOMA member will enable us to continue our mission of promoting art in our community.

 

How can I stay up-to-date on SFMOMA's expansion?

You can stay up-to-date on our latest expansion news, member events, and more by signing up for SFMOMA e.news. Also be sure to visit the expansion pages to learn more. Have questions? Call us at 415.357.4135.

 

Additional Questions About Your Membership

How do I join or renew my membership?

There are two ways to join or renew your membership:

Please allow up to six weeks for your membership cards to be processed and delivered. You can take advantage of your membership benefits right away by presenting proof of payment and a photo ID at the membership desk.

 

What are the benefits of membership?

Basic membership benefits include unlimited free admission for you and a guest; express entry at the museum; invitations to exclusive member events; free subscription to our exhibition and program guide; free admission to selected film screenings and lectures; and 10 percent off at the MuseumStore. Additional benefits are available at higher membership levels.

 

Can I bring a guest?

Members at all levels may bring one guest to the museum free of charge on each visit during regular hours. Membership at the Dual level and higher extends complimentary admission to up to four people. To receive complimentary admission, guests must be accompanied by a current member.

 

How many guests can I bring to member events?

Please check your invitation for guest privilege details.

 

How can I keep up with museum exhibitions, programs, and events?

Our exhibition and program guide covers everything you need to know about what's going on at the museum, and it arrives in your mailbox every other month. For more up-to-the-moment news and event information, sign up for SFMOMA e.news or access our online calendar of events.

 

Can I give a membership gift through my charitable trust, foundation, or donor-advised fund?

Yes, but giving through a charitable trust, foundation, or donor-advised fund carries certain restrictions. Please contact the Membership Department at membership@sfmoma.org or 415.357.4135 for more information.

 

What is reciprocal membership?

Members at the Family level and higher enjoy reciprocal benefits at selected museums in North America — including free admission, admission to member previews, and discounts on purchases made at participating museums' stores. Please note that reciprocal privileges may be restricted for specially ticketed exhibitions. Members at the Supporting level and higher also gain exclusive viewing access at Pier 24 Photography and the Fisher Collection at Gap Headquarters.

For details, please see the Reciprocal Membership page.

 

How do I use my guest passes?

Members at the Contributing level and higher receive guest passes each year. Each guest pass may be used for a one-time free admission during regular museum hours, whether or not the member is present. Guest passes do not have an expiration date. Guest passes can be used for complimentary admission to specially ticketed exhibitions. However, they cannot be used for admission to members-only previews and do not entitle the user to a MuseumStore discount or other membership privileges.

 

Can family members or friends use my membership card?

Membership cards are not transferable; only the cardholder is entitled to use the card. The cardholder must be present in order for guests to receive free admission.

 

What should I do if I lose my membership card?

Please visit the membership desk in the museum's Haas Atrium or email the Membership Department at membership@sfmoma.org to request a replacement card. You can continue to take advantage of your membership benefits by presenting a photo ID at the membership desk.

 

What is the easiest way to update my contact information or check my membership status?

Now it's easier than ever to manage your SFMOMA membership. By creating an online account, you can check your membership level and expiration date and update your contact information with the museum.

For two-card memberships, both members can create an online account and sign up for SFMOMA e.news at their own email address. Please note that membership mailings will be sent to only one postal address. Any address updates made by either member will change the mailing address on the membership.

 

Why should I create an SFMOMA online account?

Creating an online account allows you to sign up for SFMOMA e.news, check your membership level and expiration date, update your contact information, and enjoy fast and easy processing of your membership transactions. Managing your membership online also helps the museum save paper and resources. If you wish to delete your SFMOMA online account, please email myaccount@sfmoma.org.

Please note: your SFMOMA online account is separate from your Museumtix account.

 

How do I sign up for e.news?

If you have already created an online account, log in, select "Sign me up for e.news," and check the SFMOMA e.news box to activate your e.news subscription.